Punctuation that packs a powerful punch

It’s easy to think of punctuation as just a few dots and dashes, but in today’s world of texting and messaging, those little marks carry a lot of weight. A single period can make a message feel cold and a missing exclamation point might seem like a snub. Why is punctuation suddenly so loaded?

Keeping the Customers Satisfied

When the Affordable Care Act was passed, the law created something known as the Partnership for Patients. The program is aimed at reducing hospital acquired conditions and readmissions while improving the relationship between healthcare professionals and patients....

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The Agency Model Is Dead. RIP!

Many within the PR business consider “agency” a dirty word. It’s little wonder. Having spent half my career at traditional PR agencies, I have witnessed first-hand the common denominators that create this image. Whether independent or a large firm, the typical culture...

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Can We Teach Compassion?

When a nurse says “The doctor will see you now,” the doctor might not really be seeing you. According to a 2013 study by Johns Hopkins University, a large majority of young doctors fresh out of medical school failed to use common communication skills with hospitalized...

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Is There a Doctor in the House?

According to the Health Resources and Services Administration in May 2013, there was a shortfall of primary care physicians totaling 16,000. And that was before the Affordable Care Act was expected to add 30 million additional insured people to the healthcare system...

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